the original donut shop coffee

twitter launch

the original donut shop coffee has been one of keurig's most beloved k-cup pod brands for over a decade, but they had never tweeted. they had only gotten as far as creating a twitter account—which didn't even come up in search results because twitter thought it was fake.

so, with a straight face, we made it seem like the brand had actually been tweeting the whole time, but that our hundreds of tweets from the past 15 years had gotten clogged on the backend due to a technical snafu that was causing them to all come out at once.

by the end of the day, we got 82.4K organic impressions, 2.2K engagements, 54.3K profile visits, the #1 search ranking for "coffee" (above dunkin') and a 500% follower increase, including rapper jarule. yes, the fyre fest guy. without spending a dollar.

not bad for a brand that started the morning shadowbanned.

recognition

2022 ana in-house awards: social media category winner

agency

liquid sunshine

credits

darren moran, cco

scott rench, acd/ad

we started by imagining how a confused social media manager might have tweeted in 2006-2007, when twitter launched.

then came the memes.

we manually tweeted every two minutes to simulate the robotic feel that a real tech glitch would have had.

here are a few selections.

we made another twitter account for a fictional it department and retweeted them periodically throughout the day as they tried to fix the issue.

we stayed true to the twitter conventions that would have been available to us at the time.

for example, we waited until our 2015 tweets to do a poll, and our 2017 tweets to increase our character count to 280.

then, this happened.

he follows us now.

here's the whole thing from beginning to end, in order, if you want to relive the magic again for the first time.